Excellent! I was able to make an appointment online easily using their website. On the day my car was being repaired, they first called me around 10 AM and informed me what it would cost. I could say what I wanted done and didn’t. The repairs I approved took a few hours. I was then contacted at 1:30 PM to pick the car up at my convenience (but before 5:30 PM because the shop closes). The estimate I received in the morning was accurate, no hidden surprises. The receipt was itemized so I could see what I paid for. Best part, the work was well done (yes, I verified)! I will be coming back to the Grand Ave location! Thanks so much!